Frequently Asked Questions
Why Solitaires?
- Classic and Timeless: A solitaire is a symbol of elegance and sophistication that never goes out of style.
- Lab-Grown Brilliance: Solitaires allow the exceptional fire and clarity of lab-grown diamonds to truly shine.
- Statement Piece: A single, well-chosen diamond makes a powerful and unforgettable statement.
Why Lab-Grown Diamonds?
- Ethical and Sustainable: Lab-grown diamonds are created in controlled environments, eliminating the environmental impact of mining.
- Exceptional Quality: Lab-grown diamonds boast the same physical and optical properties as mined diamonds, at a fraction of the cost.
- Affordability: Solitaires allow you to experience the brilliance of a larger lab-grown diamond without breaking the bank.
Customization and Special Pieces
- Do you offer custom engagement rings/solitaire settings?
Absolutely! We understand the desire for a one-of-a-kind piece. We collaborate with skilled artisans to create custom solitaire settings that reflect your unique style and vision.
- Can I design a completely bespoke piece of jewelry?
We specialize in customizing solitaire settings, but for more intricate designs, we recommend contacting our design team to discuss the feasibility and process.
Returns and Buybacks
- Since jewelry is custom-made, can I return it if I change my mind?
As each piece is crafted specifically for you, we are unable to accept returns. However, we encourage you to schedule a virtual consultation with a member of our team to discuss diamond options, settings, and any questions you may have before placing your order.
- Do you offer a buyback program for your jewelry?
We believe in the enduring value of our creations. We offer a competitive buyback program for pre-owned Sienna Solitaires pieces. Please refer to our buyback policy for details and eligibility requirements.
Financing and Payment
- Do you offer financing options?
We understand that a solitaire diamond is a significant investment. We partner with reputable financing companies to offer flexible payment plans to suit your budget. You should see these options when you checkout. If you don’t see any options, we are still working to get them to your location.
Showroom and Online
- Where can I find your store?
Sienna Solitaires offers a convenient and personalized online shopping experience. This allows us to keep our overhead costs low and offer competitive prices to our customers nationwide. However, if you’d like to schedule a virtual consultation with a gemologist to discuss your solitaire options in more detail, please don’t hesitate to contact us.