Buyback Policy
At Sienna Solitaires, we understand that tastes and styles evolve. We are committed to providing our customers with valuable options throughout their journey with our jewelry. As such, we offer a competitive buyback program for pre-owned Sienna Solitaires pieces.
Eligibility:
– To be eligible for buyback, the jewelry must be a genuine Sienna Solitaires piece with verifiable purchase history through an original receipt.
– The jewelry must be in good condition, free of any major scratches, cracks, or damage to the setting or diamond.
– We reserve the right to assess the condition and value of the piece before making a buyback offer.
Evaluation Process:
– To initiate the buyback process, please contact our customer service team via phone or email.
– You will be required to provide a clear photo of the jewelry and a copy of the original receipt.
– One of our gemologists will evaluate the piece based on the following factors:
- Original purchase price
- Current market value of the diamond (based on 80% of prevailing rates)
- Current market value of the gold (based on 100% of gold weight and prevailing gold price)
- Condition of the jewelry
– We will provide you with a written buyback offer outlining the proposed value for your jewelry.
Payment:
– If you accept the buyback offer, we will issue store credits within 7 business days of receiving the jewelry.
– You are responsible for securely shipping the jewelry back to Sienna Solitaires using an insured and trackable method. We recommend insuring the piece for its full value.
– You can use the store credits towards a new Sienna Solitaires piece, to be identified before the buyback offer. This credit can be used for any item in our collection. Please note, this is not a cash refund option.
Important Note:
– This buyback policy is subject to change without prior notice. We recommend reviewing the latest policy information on our website before initiating a buyback request.
– Sienna Solitaires reserves the right to decline a buyback request for any reason.
– For further information or to discuss your specific piece, please don’t hesitate to contact our customer service team.